Keystone Employment Group
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0844 255 1020
QWork HM FAQ's
What is QWork?
What is QWork?
How is QWork being rolled out?
Who should be engaged through QWork?
How can a worker register on QWork?
How can I check my version of Google Chrome is the latest?
Do I still need to issue a contract to the worker?
Where can I find a copy of the Terms of Agreement?
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Assignments & Timesheets
Can we have multiple staff with hiring manager/delegated authority status?
Can one person hold multiple roles?
Can Grade 3-5 staff upload information to the QWork system - prepare the assignments on behalf of a hiring manager?
A TSA is not available to approve timesheets.
If a Hiring Manager is not available or has left.
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Pay & Holidays
How is Holiday pay calculated?
Can the hiring manager choose to pay the worker/student and include holiday pay in the month-end payment rather than allowing it to accrue? Some students may work 8 hours per week with our service but have always received their holiday
If the Worker does not take all holiday entitlement, will they lose any unclaimed holidays?
Why can I no longer view a Workers Holiday Request?
When are workers paid?
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How to I invite a colleague to QWork?
How do I invite a worker?
Is there training available for workers registering on QWork?
Is there training available for managers registering on QWork?
A worker has contacted me to say they are sick, what do I need to do?
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How will the talent pool in QWork be expanded and maintained?
Do I have to use QWork to recruit casual workers?
Can I engage my current workers through QWork without having to complete further recruitment exercises?
Do I need to undertake a full recruitment exercise like that of an employee?
What is a Fair & Equitable process?
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Access to QUB Resources
How do Workers get access to QUB Systems?
Do Workers automatically get access to an email address?
Do I still need to use the Additional Persons Database?
If a Worker already has an Additional Persons account, can they continue to use it?
If a Worker previously had an email address associated with an old NSP/OCJ/Additional Persons account and this has now been discontinued, how can that Worker access email now?
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